Exchange, Return and Warranty Policy
Our biggest commitment is to your complete satisfaction. If you chose your product in our online store, but upon receipt you found that there was a manufacturing defect, we guarantee your right to exchange or return in accordance with the terms below:
1. Dissatisfaction with the product: Within 7 (seven) calendar days from receipt.
2. Product is defective: Damaged glass or display, visible scratches, missing parts, the customer has the right to activate the warranty if they contact us within a maximum of 24 hours of receipt, and always send images of the package received. If the customer contacts us after 24 hours, it will be considered that the problem was caused by misuse.
Remembering that the first step in exchanging or returning a product is to contact our Customer Service Center exclusively via the email below:
contato@clubedapescaonline.com
Our team will instruct the customer on how to return the product.
To return a product by dissatisfaction:
The product must not have signs of use. The product must be sent as it was received, with the original packaging (postal packaging, with label), otherwise the refund or exchange will not be made.
As soon as we receive the package, we will analyze it to confirm that everything is in accordance with the item's return conditions. After confirmation, our Customer Service Team will contact you and in this case you will be able to choose between:
1. Exchange for any other product available on our website.
2. Receive a refund of the amount spent on the products, (We do not refund shipping costs if the product delivered is the correct model and in perfect condition).
Guarantee:
All products in the store have a 7-day guarantee, counting from receipt of the product.
For the warranty to be activated, the customer must send us a video of up to 1 minute proving the problem. This video must also show the packaging of the product received (post office packaging, with label), it is essential that the packaging is shown in the video.
The customer can also prove the defect by sending us photos that clearly show the defect and the product packaging must appear in the photo.
If the customer is unable to take the video or send the photo, it will be necessary to send the product to our address in Blumenau for analysis. The cost of this shipping is the responsibility of the customer, the product must be sent with the original post office packaging and with the recipient's label without damage.
Attention: Clube da Pesca does not provide any type of technical assistance, we do not have an authorized assistant. If you have any further questions, please contact our team and we will provide you with all the support you need.
IMPORTANT:
Our warranty does not cover cosmetic damage that occurs after purchasing the device from our company, such as broken or cracked screens, among other similar problems.
The warranty also does not cover:
Fluid damage, such as dropping the product into water or leaving it submerged; although some products are water resistant, there are some limits to be respected from product to product;
Damage caused by attempts to repair or adapt the device by you or third parties;
Improper use of accessories;
Faults or damages that may arise due to normal wear and tear - for example, scratches on the screen due to use, oxidation due to excess uric acid from the user of the product;
Acceptable reduction in battery life;
Tests to check the resistance of the product, for example, to check the resistance of the watch glass or to check the water resistance, among others.
Yours sincerely,
Fishing Club Team